Last Updated: 29 October 2026

1. Overview

This Shipping and Delivery Policy explains how orders placed on Medi Sure Herbals are processed, shipped, and delivered within India.

2. Order Processing

Orders are processed after successful order placement and confirmation of payment, where applicable.

Order processing time may vary depending on product availability, order verification, holidays, and operational requirements. If an order is delayed or cannot be fulfilled, we will make reasonable efforts to inform the customer.

3. Estimated Delivery Time

The estimated delivery time is 3–7 business days after dispatch or order processing, as applicable to the delivery estimate displayed at checkout.

This is an estimate and not a guaranteed delivery date. Delivery may take longer due to the customer’s location, courier delays, weather conditions, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

If a different estimate is shown for a specific product or delivery location, the estimate communicated during checkout or order confirmation will apply to that order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer confirms the order.

Shipping charges may vary according to the delivery location, order size, weight, courier service, or any clearly disclosed shipping offer.

We will not represent delivery as free unless the applicable terms of the offer provide for free delivery.

5. Serviceable Locations

Delivery is available to locations serviceable by our delivery partners. Serviceability may be checked using the delivery address or PIN code entered during checkout.

If a location is not serviceable, we may be unable to accept or fulfil the order for that location.

6. Tracking and Delivery Updates

Where tracking is available, the tracking details will be shared through the contact channel provided with the order.

Customers should provide a correct mobile number, email address, and complete delivery address to help prevent delivery issues.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, repeated failed delivery attempts, or refusal to accept delivery, the courier may return the shipment to us.

Any additional shipping, re-delivery, cancellation, or refund handling will be assessed according to the circumstances, the terms communicated to the customer, and applicable law. No deduction will be made where prohibited by law.

8. Damaged, Missing, or Incorrect Items

If a package arrives visibly damaged, appears to have been tampered with, or contains an incorrect or missing item, please contact us promptly with your order number, a description of the issue, and supporting photographs or other evidence where reasonably available.

We will investigate the complaint and provide an appropriate resolution in accordance with our Return, Refund and Cancellation Policy and applicable law.

Reporting an issue promptly helps us investigate courier and packaging concerns; however, it does not remove any mandatory consumer rights.

9. Delayed or Lost Shipments

If your shipment is delayed or appears to be lost, contact our customer support team with your order details.

We will make reasonable efforts to coordinate with the delivery partner and determine the status of the shipment. Any replacement or refund will be handled according to the circumstances and applicable law.

10. Order Cancellation

Cancellation requests are subject to the order’s processing and dispatch status, our Cancellation Policy, and applicable law.

Once an order has been dispatched, cancellation may require a return-to-origin or other handling process. This does not limit any cancellation or refund rights that cannot lawfully be excluded.