Last Updated: 29 October 2026

1. Introduction

Welcome to our website. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Medi Sure Herbals (“we”, “our”, or “us”) collects, uses, stores, shares, and protects information when you visit our website or purchase our Ayurvedic and herbal products.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Personal Information: Name, email address, mobile number, billing address, shipping address, and other details you provide when placing an order or contacting us.
  • Order Information: Products purchased, order number, order status, delivery details, and refund or return requests.
  • Payment Information: Payment status, transaction reference, and limited payment-related details provided by our payment service provider. We do not intend to store full card details or sensitive payment credentials on our website.
  • Technical Information: IP address, browser type, device information, website usage data, and security logs, where collected.
  • Communication Information: Messages, feedback, reviews, and enquiries you send to us.

Please do not submit unnecessary sensitive personal information through our website.

3. How We Use Your Information

We may use your information to:

  • Process, confirm, pack, ship, and deliver orders.
  • Communicate order updates, delivery information, and service-related notices.
  • Respond to customer enquiries and resolve complaints.
  • Process eligible cancellations, returns, and refunds.
  • Prevent fraud, misuse, unauthorised transactions, and security incidents.
  • Maintain business, accounting, tax, and transaction records.
  • Improve website performance, customer service, and shopping experience.
  • Send promotional communications where permitted by law and, where required, with your consent.
  • Comply with applicable legal and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand website usage.

Third-party services, such as analytics or advertising providers, may also use cookies if those services are enabled on our website.

You can manage cookies through your browser settings and any consent controls provided on the website. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share relevant information with service providers where necessary to operate our business, including:

  • Payment gateways and financial service providers.
  • Courier, logistics, and delivery partners.
  • Website hosting, security, maintenance, and technical service providers.
  • Customer support and communication service providers.
  • Professional advisers, auditors, or authorities where legally required.

We do not sell personal information to third parties as a business practice. Service providers should receive only the information reasonably required for their assigned purpose, subject to applicable law and contractual safeguards.

6. Payments

Online payments, where available, are processed through the payment methods and providers displayed at checkout. Payment processing may be subject to the privacy policies and terms of those providers.

We do not request your UPI PIN, banking password, card PIN, or one-time password through customer support messages.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

The applicable retention period may vary depending on the type of information and legal requirements. Information that is no longer required will be deleted or handled in accordance with applicable law, subject to legitimate retention obligations.

8. Data Security

We use reasonable security measures appropriate to the nature of the information and the risks involved. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take the steps required by applicable law.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, and raise a grievance regarding the handling of your data.

You may submit a privacy request using the contact details provided below. We may need to verify your identity before processing the request.

Withdrawing consent does not affect processing that was lawful before withdrawal and may affect our ability to provide certain services.

10. Children’s Privacy

Our website is not intended to encourage children to make purchases independently. If applicable law requires parental consent or other safeguards for processing a child’s personal data, we will follow those requirements.

If you believe that a child has provided personal information inappropriately, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, technology, or legal requirements. The revised version will be published on this page with an updated revision date.