Last Updated: 29 October 2026

1. Introduction

These Terms and Conditions govern access to and use of the website operated by Medi Sure Herbals (“we”, “our”, or “us”).

By accessing our website, browsing our products, or placing an order, you agree to these Terms and Conditions, together with the applicable policies displayed on our website.

If you do not agree with these Terms, please discontinue use of the website. Nothing in these Terms limits rights that cannot legally be excluded.

2. Eligibility and Responsible Use

You agree to use this website for lawful purposes and provide accurate information when placing an order or contacting us.

You must not misuse the website, interfere with its security, submit fraudulent orders, attempt unauthorised access, or use the website in a manner that violates applicable law.

Where purchases by minors are restricted by applicable law, the relevant legal requirements will apply.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, packaging details, ingredients, quantities, and other relevant information.

Actual packaging, colours, and appearance may vary slightly from website images due to photography, screen settings, packaging updates, or manufacturing changes. Any material difference in the product supplied will be addressed in accordance with applicable law.

Customers should read the product label, ingredients, directions, warnings, and other relevant information before use.

4. Pricing and Availability

Prices, product availability, shipping charges, and applicable taxes will be displayed or communicated as required before order confirmation.

We reserve the right to update product information and prices prospectively. A change in price will not automatically alter an already confirmed order except as permitted by applicable law and the terms agreed with the customer.

If a genuine pricing or listing error is identified, we will contact the affected customer and handle the order in accordance with applicable law. We will not use an error correction to bypass mandatory consumer protections.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order acknowledgement may confirm receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched. Order acceptance and processing will be communicated through the applicable website or order confirmation process.

We may need to verify an order or contact you if information is incomplete, payment fails, a product is unavailable, or a suspected fraudulent transaction requires review.

If we cannot fulfil an accepted order, we will notify you and arrange any refund required under applicable law.

6. Payments

Available payment methods will be shown at checkout.

Payments may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

You agree to provide accurate payment and billing information. We will not ask you to disclose your banking password, UPI PIN, card PIN, or OTP through customer support communications.

7. Shipping and Delivery

Delivery estimates, shipping charges, serviceable locations, and shipment-related procedures are described in our Shipping and Delivery Policy.

The estimated delivery time is generally 3–7 business days, subject to the estimate shown for the relevant order and any disclosed exceptions.

8. Returns, Refunds and Cancellations

Returns, replacements, refunds, and cancellations are governed by our Return, Refund and Cancellation Policy, together with applicable consumer protection laws.

Nothing in these Terms removes any mandatory right available to a consumer.

9. Ayurvedic and Herbal Products

Our website may offer Ayurvedic and herbal products for different intended uses, depending on the individual product.

Product-specific descriptions, ingredients, directions, warnings, licences, and other applicable disclosures should be reviewed before purchase and use.

Unless expressly and lawfully stated for a particular product, the information on this website is not a substitute for professional medical advice, diagnosis, or treatment. Do not disregard medical advice or delay seeking professional care because of information on this website.

10. Intellectual Property

Unless otherwise stated, website text, design elements, graphics, photographs, logos, and other content may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit website content without permission from the relevant rights holder, except where permitted by law.

Product names, logos, and trademarks belong to their respective owners.

11. Third-Party Services and Links

Our website may link to or use third-party services, including payment gateways, courier tracking systems, and external websites.

Those services may be governed by separate terms and privacy policies. We are not responsible for third-party content or services to the extent permitted by applicable law.

12. Website Availability and Security

We aim to maintain a reliable website but do not guarantee uninterrupted or error-free access.

Maintenance, technical failures, security incidents, or events beyond our reasonable control may temporarily affect availability. This clause does not exclude any liability that cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances beyond our reasonable control.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, negligence where exclusion is prohibited, defective products, or any consumer right or remedy that cannot lawfully be limited.

14. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using the website, you acknowledge that personal information may be handled as described in that Policy and applicable law. Where consent is required, it will be obtained separately and appropriately.

15. Complaints and Grievances

If you have a question, complaint, or concern regarding an order or website service, please contact us using the details on our Contact and Grievance Redressal page.

We will handle consumer complaints in accordance with applicable law and the published grievance procedure.

16. Governing Law

These Terms are governed by the laws of India.

Any dispute will be handled by the competent courts or consumer dispute resolution authorities having jurisdiction under applicable law. Nothing in this clause prevents a consumer from exercising a statutory right to seek redress before a competent authority.

17. Changes to These Terms

We may revise these Terms from time to time. The updated version will be published on this page with a revised date.

Changes will apply as permitted by law and will not remove rights that have already accrued to consumers.